Privacy Policy

Bay Door Clinic ("we," "us," or "our") operates the website https://baydoorclinic.com.

We are a mental health clinic providing psychotherapy and medication management services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or contact us through our online forms.

By using our website, you consent to the terms described in this Privacy Policy.

Information You Provide Directly

When you use our contact or intake form, you may voluntarily provide:

• Full name
• Email address
• Phone number
• Message or inquiry content
• Any other information you choose to include in your submission

Form submissions are sent to our designated business email for follow-up.

Information Collected Automatically

• IP address
• Browser type and version
• Device information and operating system
• Date, time, and duration of your visit
• Referring/exit pages

Google reCAPTCHA

We use Google reCAPTCHA to protect our forms from spam and abuse. reCAPTCHA collects hardware and software information and sends it to Google for analysis. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

• To respond to your inquiry or appointment request
• To communicate with you about our services
• To operate, maintain, and secure our website
• To comply with applicable laws and regulations
• For analytics and performance monitoring (in anonymized or aggregated form only)

We do not sell or share your personal information for monetary or marketing purposes.

• Your consent, when you voluntarily submit information via our forms
• Legitimate interests, such as responding to inquiries, preventing spam, and maintaining website functionality
• Legal obligations, if we are required to retain information for recordkeeping or compliance

• Our internal administrative team
• Website administrators and authorized staff
• Third-party service providers (hosting, email delivery, form submission management)
• Security tools and plugins such as Google reCAPTCHA

All service providers are required to protect your information and may not use it for any purpose other than providing services to us.

When you submit a form through our website, a copy of each submission is automatically forwarded to our email account, where it is retained in accordance with our general email retention practices. At this time, we do not have an automated process to delete these records after a specific period, although we may implement one in the future.

We review stored form submissions periodically and delete entries that are no longer needed for business or legal purposes.

If you would like to request deletion of a specific submission, please contact us, and we will make reasonable efforts to locate and remove your information.

Our website may use basic cookies or similar technologies to enhance functionality or performance. We do not use cookies for advertising or tracking individual users. You can disable cookies in your browser settings, but some features may not function properly.

We use administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, misuse, or alteration. While we take reasonable steps to protect your information, no system or transmission over the internet is completely secure. You submit information at your own discretion.

Under California law (CCPA/CPRA) and other privacy laws, you may have the right to:

• Request access to the personal information we hold about you
• Request deletion of your personal information (subject to legal retention requirements)
• Request correction of inaccurate information
• Request to know what categories of information we collect, use, and disclose
• Opt out of any sale or sharing of personal data (we do not sell data)

You may exercise these rights by contacting us. We will respond to verified requests within the time period required by applicable law (usually 45 days for California residents).

Our website and services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have inadvertently received information from a child under 13, we will delete it promptly.

Our site may include links or embedded content (videos, maps, or articles) from external websites. Those sites operate independently and have their own privacy policies. We are not responsible for the content or privacy practices of third-party sites.

Please do not submit Protected Health Information (PHI), such as medical records, diagnoses, or treatment details, through our website forms. PHI should only be shared through secure clinical communication channels after you become an established client.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. Material changes will be communicated where required by law.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us.